Skip to main content

1. Name and contact details of the controller and of the company data protection officer

This privacy policy applies to data processing by the following controller:

Goodscare GmbH
Am Sandtorkai 62
D-20457 Hamburg
Germany (hereinafter “Goodscare“)

Phone: +49 40 3680 74990

Contact regarding data protection:

Janneke Lupp
Phone: +49 40 36807499 12

2. Collection and retention of personal data as well as type and purpose of their use

When you access our website, the browser used on your terminal device automatically sends information to our website’s server. Such information is temporarily stored in a so-called logfile. In the course of this procedure, the following information is captured and stored, without any action on your part, until it is automatically deleted:

IP address of the requesting computer,
date and time of access,
name and URL of the retrieved file,
website from which access takes place (referrer URL) and
browser used and, where appropriate, your computer’s operating system and the name of your access provider.
The indicated data are processed by us for the following purposes:

ensuring the establishment of a smooth connection to the website,
ensuring comfortable use of our website,
evaluating system security and stability, and
other administrative purposes.
The legal basis for data processing is Art. 6 (1), sentence 1, point (f) of the GDPR. Our legitimate interest follows from the purposes of data collection listed above. In no case do we use the collected data for the purpose of drawing conclusions concerning your person.

When you visit our website, moreover, we use cookies and analytical services. Please refer to sections 5 and 6 of this privacy policy for more information.

3. Contact form and email contact

Should you have questions of any kind, we offer you the possibility of contacting us using a form provided on the website. This requires providing a valid email address so that we know who the source of the inquiry is and so that we can respond to it. Further information can be provided voluntarily.

The data processing for the purpose of contacting us takes place under Art. 6 (1), sentence 1, point (a) of the GDPR on the basis of your voluntarily given consent.

The personal data collected by us when using the contact form are automatically deleted after your inquiry has been handled.

4. Disclosure of data

Your personal data are not transmitted to third parties for any purposes other than those specified in the following.

We disclose your personal data to third parties only if:

you have granted your express consent to that under Art. 6 (1), sentence 1, point (a) of the GDPR,
the disclosure is necessary under Art. 6 (1), sentence 1, point (f) of the GDPR for the establishment, exercise or defence of legal claims and there is no reason to consider that you have an overriding legitimate interest in the nondisclosure of your data,
there is a legal obligation to disclose under Art. 6 (1), sentence 1, point (c) of the GDPR, and
§ disclosure is permitted by law and necessary for the execution of contractual relations with you under Art. 6 (1), sentence 1, point (b) of the GDPR.

5. Cookies

We use cookies on our website. Cookies are small files that your browser automatically generates that are stored on your terminal device (laptop, tablet, smartphone or similar) when you visit our website. Cookies are not harmful to your terminal device and contain no viruses, Trojan horses, or other malware.

We use the „Real Cookie Banner“ consent tool to manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and the relevant consents. Details on how „Real Cookie Banner“ works can be found at /de/rcb/datenverarbeitung/.
The legal basis for the processing of personal data in this context is Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the relevant consents. The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we cannot manage your consents. The cookie contains information about the specific terminal device in use. However, this does not mean that we directly gain knowledge of your identity through cookies.

The purpose of cookies is, on the one hand, to make your use of our product offerings more pleasant. We use so-called session cookies to detect whether you have previously visited individual pages on our website. Such cookies are automatically deleted after you leave our website.

In order to optimise user-friendliness, we also use temporary cookies, which are stored on your terminal device for a specific defined time. If you visit our website again in order to make use of our services, the fact that you were there previously is automatically recognised, together with your entries and settings, thus avoiding the need to re-enter them.

On the other hand, we use cookies in order to track statistics on the use of our website and optimise our product offerings for you (see section 6). When you return to our website, these cookies allow us to automatically recognise that you were there previously. Such cookies are automatically deleted after a defined time.

The data processed by cookies are necessary for the indicated purposes of our legitimate interests or those of third parties under Art. 6 (1), sentence 1, point (f) of the GDPR.

Most browsers accept cookies automatically. However, you can configure your browser not to retain cookies on your computer or to always have a prompt appear before a new cookie is stored. Fully deactivating cookies could, however, mean that you are unable to use all of our website’s functions.

6. Analytical/tracking tools

The tracking measures that we use as indicated in the following are carried out on the basis of Art. 6 (1), sentence 1, point (f) of the GDPR. The intention behind our use of these tracking measures is to ensure that our website is designed in keeping with the users’ needs and can be continually optimised. On the other hand, we use tracking measures to track statistics on the use of our website and to evaluate the website for purposes of optimising our product offerings. These interests must be regarded as legitimate within the meaning of the above provision.

The respective data processing purposes and data categories can be inferred from the corresponding tracking tools.

6.1 Google Analytics

For purposes of needs-based design and continuous optimization of our pages, we use Google Analytics, a web analysis service of Google Inc. ( (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter “Google”). Pseudonymized use profiles are generated and cookies (see number 4) are used in this context. The information about your use of our website or our mobile apps generated by the cookie, such as

§ Browser type/version,
§ Operating system used,
§ Referrer URL (previously visited page),
§ Host name of accessing computer (IP address, and
§ Time of server query
are sent to a Google server in the USA and stored there. The information is used to analyze the use of our website or our mobile apps, to compile reports about web-site activities, and to perform other services related to website use and Internet use for purposes of market research and needs-based design of our website or our mobile apps. This information may also be sent to third parties if required by law or if third parties are processing this data on a contract basis. Under no circumstances will your IP address be linked to other Google data. IP addresses are anonymized to make association impossible (IP masking)

You can prevent cookies from being installed by disabling the corresponding setting in your browser software; however, we advise that in this case the full functionally of our website may not be able to be used.

You can also prevent the collection of the data generated by the cookie about your use of our website (including your IP ad-dress) and the processing of this data by Google by downloading and installing a browser add-on (

As an alternative to the browser add-on, especially for browsers on mobile end devices, you can also prevent collection by Google Analytics by clicking on this link. An opt-out cookie is placed that prevents the future collection of your data when visiting our website. The opt-out cookie is only active in this browser and only for our website and is stored on your device. If you delete cookies on this browser, you must replace the opt-out cookie.

You can find further information about data privacy in relation to Google Analytics in Google Analytics Help (

7. Other Tools

Our website includes features of the Skype service. These features are provided by Skype. Skype is a company of the Skype Communications S.à.r.l., 23-29 Rives de Clausen, L-2165 Luxemburg, which is part of the Microsoft Corporation. You can find further information about data privacy in relation to Skype:

8. Rights of data subjects

You have the right:

to obtain, pursuant to Art. 15 of the GDPR, information about your personal data that are being processed by us. In particular, you can request information about the purposes of the processing, the category of the personal data, the categories of recipients to which your data have been or will be disclosed, the envisaged storage time, the existence of the right to rectification, erasure, restriction of processing or objection, the existence of the right to lodge a complaint, the source of their [sic] data in the case of data not collected by us, and the existence of automated decision-making, including profiling, and where applicable meaningful information about the particulars thereof;
to obtain, pursuant to Art. 16 of the GDPR, without undue delay the rectification of inaccurate personal data stored by us or to have incomplete personal data completed;
to obtain, pursuant to Art. 17 of the GDPR, the erasure of your personal data stored by us, if the processing is no longer necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, on the grounds of public interest or for the establishment, exercise or defence of legal claims;
to obtain, pursuant to Art. 18 of the GDPR, the restriction of processing of your personal data, if the accuracy of the data is contested by you, the processing is unlawful but you oppose their erasure and we no longer need the data but they are required by you for the establishment, exercise or defence of legal claims or you have objected to processing pursuant to Art. 21 of the GDPR;
to receive, pursuant to Art. 20 of the GDPR, your personal data that you have provided to us in a structured, commonly used and machine-readable format or to obtain transmission to another controller;
to withdraw at any time, pursuant to Art. 7 (3) of the GDPR, your consent granted to us. This means that from that time on we are no longer allowed to continue the data processing based on that consent and
to lodge a complaint with a supervisory authority pursuant to Art. 77 of the GDPR. As a rule, you can do so with the supervisory authority in your habitual residence or place of work or where our firm has its registered office.

9. Right to object

If your personal data are processed on the basis of legitimate interests pursuant to Art. 6 (1), sentence 1, point (f) of the GDPR, you have the right, pursuant to Art. 21 of the GDPR, to object to the processing of your personal data if there are grounds for doing so relating to your particular situation or the objection relates to direct marketing. In the latter case, you have a general right to object, which is implemented by us without specification of a particular situation.

Your right to withdraw or object may be exercised by sending an email to

10. Data security

All information you submit to us will be stored on servers within the European Union. Unfortunately, the transmission of information over the Internet is not completely secure, which is why we can not guarantee the security of the data transmitted to our website via the Internet. However, we secure our website and other systems through technical and organizational measures against loss, destruction, access, modification or dissemination of your data by unauthorized persons.

We also apply appropriate technical and organisational measures to protect your data against accidental or deliberate manipulation, partial or complete loss, destruction or unauthorised third-party access. Our safety measures are continually improved in keeping with technological advances.

Status of and changes in this privacy policy
This privacy policy is up to date as of May 2018.

Enhancements in our website and product offerings or changes in statutory or regulatory requirements can make it necessary to amend this privacy policy. You can always access and print out the current privacy statement that is in effect at any given time at